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Shipping & Returns Virtual Sales Support Web Banner Mar 2020


  • All orders will be dispatched once payment confirmation has been received.
  • Orders will be shipped via Australia Post or courier services and be delivered between Monday to Friday from 9am to 5pm excluding Public holidays (subject to their terms and conditions).
  • Please make sure all customer shipping details are correct as we cannot redirect any orders once they have been dispatched.
  • All parcels are sent via the terms and conditions of the carrier and may require a signature upon delivery.
  • In the event that there is no one in attendance at the nominated delivery address, couriers including Australia Post may leave a parcel collection card or instruction for arranging redelivery.

Returns Policy

  • Should you need to return a product to us, please contact our sales team for a Return Authorisation Number (RA#). All returns must be sent within 14 days of the original invoice date.
  • Any returns other than defective goods must be returned in their original packaging, unopened, with no labels, stickers or writing on the product box.
  • The return of goods considered to be defective is subject to testing by the manufacturer to determine credit or exchange of goods. No refunds or exchange is available on Special Buy In items unless they are deemed faulty by the manufacturer.

Damage, Defects, and Loss in Transit

  • Any complaint concerning damage, short delivery, loss in transit or defect must be made within 10 working days of the Customer receipt of the invoice for that delivery, or the receipt of the goods, whichever occurs later. If the complaint is not made within that time, the Customer loses any right which the Customer may have had in respect of the complaint.
  • The Owner has the discretion to repair of replacing any goods the subject of a complaint or to refund or credit the portion of the purchase price. To the extent permitted by law, all statutory or other warranties are excluded.